Shipping & Delivery Policy
The Wall Shawl (thewallshawl.com) is operated by its proprietor, Akanksha Pandey (trade name: The Wall Shawl Co. · GSTIN 07IQRPP3341G1ZE), from Gali Number 4, New Delhi, Delhi 110044, India.
Email: akankshapandaystudios@gmail.com · Phone: +91 98713 86144
Production time
Each piece is made to order. Production takes 3–7 working days from order confirmation (complex or large commissions may take longer — we will tell you at order time).
Dispatch & tracking
Orders ship via reputed courier partners. You will receive a tracking number by email as soon as your order is dispatched.
Delivery timelines
- Within India: typically 3–7 working days from dispatch, depending on location.
- International: typically 7–21 working days from dispatch, depending on destination and customs. Any import duties or taxes levied by the destination country are the recipient's responsibility.
Shipping charges
Shipping charges, if any, are shown at checkout before payment. Transit insurance is included on all orders.
Delays
Courier delays beyond our control (weather, customs, peak season) can occur. If your order is significantly delayed, contact us and we will chase it with the courier and keep you informed.
Address accuracy
Please ensure the delivery address and phone number are complete and correct; re-delivery after a failed attempt due to an incorrect address may attract additional charges.
Contact
akankshapandaystudios@gmail.com · +91 98713 86144